Responsible Gaming at 99ltd — Play Smart, Stay in Control
At 99ltd, we believe that gambling should always be a source of entertainment — never a source of stress, debt, or hardship. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to keep their experience safe, enjoyable, and within healthy limits. This page outlines those tools and how to access them.
Why Responsible Gaming Matters to Us
99ltd was built with Bangladeshi players in mind — and with that comes a genuine duty of care. We understand that for most players, online betting and casino games are a fun way to spend leisure time, add excitement to a cricket match, or enjoy a quick spin on the reels. But we also know that for a small number of people, gambling can become problematic.
That is why 99ltd has integrated responsible gaming tools directly into the platform — not as an afterthought, but as a core part of how we operate. We actively encourage all players to use these tools, to set limits before they play, and to reach out to our support team the moment anything feels out of balance. No question is too small, and no concern will go unaddressed.
We also enforce a strict 21+ age requirement across the entire 99ltd platform. No individual under the age of 21 may register, deposit, or play — and we verify age at the point of registration as well as during routine account reviews. This is non-negotiable.
The 99ltd platform is strictly for adults aged 21 years and above. Players must be 21 or older to register, deposit, and participate in any game or betting market on this platform. Age verification is mandatory.
Tools to Keep Your Gaming in Check
99ltd provides the following responsible gaming tools to all registered players, free of charge. Each tool can be activated quickly through your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will not allow any further deposits until the period resets. You can reduce your limit immediately; increasing a limit requires a 24-hour cooling period to prevent impulsive decisions. Limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods including bKash, Nagad, Rocket, and Upay.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the threshold you have chosen, the system will automatically suspend your ability to place further bets or wagers for the remainder of that period. This tool is particularly useful for players who want a hard boundary on downside risk rather than simply controlling how much they deposit.
Session Time Limits
Set a maximum session duration to avoid spending more time on the platform than you intend. Once your time limit expires, you will receive an on-screen notification and be logged out automatically. You can configure session reminders at 30, 60, or 90-minute intervals to keep track of how long you have been playing — a simple but effective way to stay aware of time spent on 99ltd.
Cooling-Off Period
If you feel you need a short break from gambling but are not ready for full self-exclusion, a cooling-off period lets you temporarily suspend your account for a defined duration — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. Your account balance is preserved and your data remains safe. The cooling-off period cannot be cancelled early once activated.
Self-Exclusion
Self-exclusion is a formal request to be permanently or long-term barred from the 99ltd platform. You can request self-exclusion for a minimum period of 6 months, or on a permanent basis. Once self-exclusion is active, your account is immediately locked, all marketing communications cease, and any remaining balance is returned through the original payment method. Self-exclusion requests cannot be reversed during the chosen exclusion period — this is a binding commitment to protect your wellbeing.
Reality Check Reminders
Reality check pop-ups appear at intervals you choose, displaying a summary of how long you have been playing and your net win or loss during the current session. These notifications are designed to cut through the immersive nature of live casino games and slots, giving you an honest, factual snapshot of your session. You can set reminders at 15, 30, 45, or 60-minute intervals from your account settings.
Warning Signs of Problem Gambling
Problem gambling does not always look the same for every person. Some players develop issues gradually over weeks or months. Below are some of the most common warning signs that gambling may be moving from entertainment into something more serious. If you recognise any of these patterns in yourself or someone you know, please reach out to 99ltd support or a professional counselling service right away.
Being honest with yourself is the first and most important step. There is no shame in acknowledging that gambling has started to feel less like fun and more like a compulsion. The tools on this page exist precisely for that moment — and our support team is available around the clock to help.
Chasing Losses: Placing larger or more frequent bets specifically to recover money lost in previous sessions, rather than for enjoyment of the game.
Gambling with Essential Money: Using funds earmarked for rent, food, utilities, education, or family obligations to deposit and play on any platform, including 99ltd.
Difficulty Stopping: Finding it genuinely hard to stop playing even when you had planned to, or feeling restless and irritable when not gambling.
Hiding Your Gambling: Concealing the amount of time or money spent gambling from family members, friends, or colleagues out of shame or fear of their reaction.
Neglecting Responsibilities: Skipping work, study, or family commitments to gamble, or prioritising gambling over relationships and health.
Borrowing to Gamble: Taking out loans, borrowing from friends or family, or using credit facilities specifically to fund gambling activity.
Gambling as an Escape: Turning to gambling as a way to cope with stress, anxiety, depression, loneliness, or problems at home or work, rather than as occasional entertainment.
Ask Yourself These 10 Questions
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of 99ltd's responsible gaming tools or contact our support team today.
Have you ever gambled with more money than you planned to spend when you started the session?
Do you find yourself thinking about gambling frequently during the day, even when you are doing something else?
Have you ever needed to increase the size of your bets to get the same level of excitement as before?
Have you tried to reduce or stop gambling but found it difficult to follow through?
Do you gamble to escape from everyday problems, negative feelings, or a sense of stress?
After losing money, do you feel a strong urge to return as soon as possible to win it back?
Have you ever concealed the extent of your gambling from someone close to you?
Has gambling ever caused significant financial difficulty for you or your household?
Have relationships with family members or friends suffered because of the time or money you spend on gambling?
Have you ever borrowed money or sold possessions to fund gambling, or to repay gambling debts?
If you answered yes to two or more of the above, please activate a responsible gaming tool from your account settings or contact our support team at [email protected] immediately.
Built-In Protections on Every 99ltd Account
Mandatory Age Verification
Every new 99ltd account registration requires date-of-birth confirmation. Accounts flagged for potential underage access are suspended immediately pending identity verification. Players must be 21 years or older — this rule applies to all players regardless of city, whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh.
Account Activity Monitoring
99ltd's platform monitors player activity for patterns that may indicate problem gambling behaviour — such as extended sessions, rapid loss of funds, or unusual betting escalation. Where such patterns are identified, our responsible gaming team may proactively reach out to the player to offer support tools and check in on their wellbeing.
Marketing Opt-Out
Players who have activated a cooling-off period or self-exclusion are automatically removed from all promotional communications, bonus offers, and marketing campaigns. You will not receive emails, WhatsApp messages, or any other promotional outreach from 99ltd during an active responsible gaming restriction period.
Secure Account Controls
All responsible gaming settings on 99ltd are protected by your account credentials and, where applicable, two-factor authentication. This ensures that cooling-off periods, self-exclusions, and deposit limits cannot be tampered with or reversed by anyone other than the account holder — and only after the mandatory waiting period for increases.
Balance Return on Exclusion
If you activate self-exclusion while your account holds a positive balance, 99ltd will process a full return of your remaining funds via your registered payment method (bKash, Nagad, Rocket, Upay, or card). No funds are withheld when a player voluntarily self-excludes. Balance returns are processed within the standard withdrawal timeframe.
Minor Protection Measures
99ltd strongly recommends that account holders who share devices with minors enable device-level parental controls and keep their 99ltd login credentials strictly private. If you believe a minor has accessed your account or created an account on the platform, contact our support team immediately. We treat reports of underage access as a critical priority.
Ready to Play? Stay in Control
Set your limits, know your boundaries, and enjoy 99ltd as it is meant to be experienced — as entertainment. Cricket betting, live casino, and slots are all waiting, for players aged 21 and above.
21+ Only Please gamble responsibly. 99ltd operates as an offshore platform. Users are responsible for compliance with local laws.