Terms & Conditions — 99ltd Online Casino Bangladesh

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "99ltd", "we", "us", or "our" refers to the operator of the 99ltd platform accessible at 99ltd.io.
• "Platform" refers to the 99ltd website, mobile-optimised web application, and all associated services, including casino games, sports betting markets, payment processing, and customer support.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the 99ltd Platform.
• "Account" refers to the registered player account created by you on the 99ltd Platform.
• "Balance" refers to the total of real-money funds held in your 99ltd Account at any given time, excluding bonus funds.
• "Bonus Funds" refers to any promotional credits, free bet allocations, or matched deposit bonuses credited to your Account that are subject to wagering requirements before withdrawal.
• "Wagering Requirement" refers to the minimum aggregate bet volume that must be placed using bonus funds before those funds or associated winnings may be withdrawn.
• "Taka" or "৳" refers to the Bangladeshi Taka, the currency in which all transactions on the 99ltd Platform are denominated.
• "Terms" refers to these Terms & Conditions in their current form, as amended from time to time.

2 Eligibility & Registration

2.1 Age Requirement

Access to and use of the 99ltd Platform is strictly restricted to individuals who are at least 21 years of age. By creating an Account or placing any wager on the Platform, you confirm and warrant that you are 21 years of age or older. 99ltd operates a zero-tolerance policy with respect to underage gambling.

2.2 Jurisdiction

99ltd operates as an offshore online gaming platform. It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction before registering an Account. 99ltd makes no representation that use of the Platform is legal in any particular jurisdiction. Players in jurisdictions where online gambling is expressly prohibited by law must not register or use the Platform.

2.3 Registration Requirements

To register an Account on 99ltd, you must:

• Provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, and a valid contact number.
• Be 21 years of age or older at the time of registration.
• Not be a resident of a jurisdiction where access to and use of the Platform is prohibited by applicable law.
• Not currently hold an existing active or suspended Account on the 99ltd Platform.
• Not be acting on behalf of, or in the interest of, any third party when creating the Account or placing wagers.

2.4 One Account Per Player

Each player is permitted to hold one Account only. The creation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited and will result in the immediate suspension of all associated accounts and forfeiture of any funds held therein.

2.5 Verification

99ltd reserves the right to request identity verification documents from any player at any time, including but not limited to a government-issued national identity card, passport, or driving licence, as well as proof of address and proof of payment method. Failure to provide satisfactory verification documents within a reasonable timeframe may result in the suspension of your Account and/or the withholding of pending withdrawal requests pending the completion of verification.

3 Account Obligations

3.1 Accuracy of Information

You are responsible for ensuring that all personal information held on your 99ltd Account is accurate and up to date at all times. If any of your details change — including your contact number, residential address, or registered payment method — you must update your Account information promptly. 99ltd accepts no liability for losses arising from inaccurate account information provided by the player.

3.2 Security of Credentials

You are solely responsible for maintaining the confidentiality and security of your Account username and password. You must not disclose your login credentials to any third party. Any activity conducted through your Account, whether authorised by you or not, is your responsibility. If you suspect that your Account has been accessed without your authorisation, you must notify 99ltd immediately by contacting support at [email protected].

3.3 Account Currency

All Account balances, deposits, withdrawals, bonuses, wagers, and winnings on the 99ltd Platform are denominated in Bangladeshi Taka (৳). No conversion to or from foreign currencies is facilitated by 99ltd. Players are responsible for any currency conversion costs imposed by their payment provider if applicable.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

99ltd currently accepts the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. 99ltd may add or remove payment methods at its discretion. Players will be notified of material changes to available payment methods via the cashier section of the Platform.

4.2 Minimum Deposit

The minimum deposit amount on the 99ltd Platform is ৳200. There is no maximum deposit limit imposed by 99ltd, although individual payment providers may impose their own transaction limits. Players are advised to consult their payment provider's terms for applicable limits.

4.3 Withdrawal Processing

Withdrawal requests submitted to 99ltd are typically processed within fifteen (15) minutes for mobile banking accounts (bKash, Nagad, Rocket, Upay) and within one (1) to three (3) business days for card-based withdrawals. Processing times may be extended during periods of high demand or where additional verification is required. 99ltd accepts no liability for delays caused by payment providers or banking institutions.

4.4 Withdrawal Conditions

Before a withdrawal request will be processed, the following conditions must be satisfied:

• Your Account identity verification must be complete.
• Any active bonus wagering requirements attached to your Account balance must have been fully met.
• The withdrawal must be directed to a payment method in the same name as the registered Account holder.
• No active fraud investigation or account review may be pending on your Account.

4.5 Anti-Money Laundering

99ltd is committed to preventing money laundering and the financing of criminal activity. All deposit and withdrawal activity on the Platform is monitored. 99ltd reserves the right to request additional documentation, freeze account balances, or report suspicious activity to relevant authorities in accordance with applicable offshore regulations. Players must not use the Platform to facilitate money laundering or any related illegal financial activity.

5 Bonuses & Promotions

5.1 Eligibility

Promotional offers available on the 99ltd Platform are open to registered players who meet the eligibility criteria specified in each individual promotion's terms. Unless otherwise stated, bonuses are available to new players on their first qualifying deposit. Players who have previously self-excluded, had their account suspended, or been flagged for bonus abuse are not eligible for promotional offers.

5.2 Wagering Requirements

All bonuses credited to your Account are subject to wagering requirements. The applicable wagering multiplier, minimum odds for sports bets, eligible game categories, and expiry period are stated in each promotion's specific terms. Bonus funds and winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been satisfied.

5.3 Bonus Abuse

99ltd reserves the right to void bonus funds and associated winnings, and to suspend or permanently close an Account, where it determines — at its sole discretion — that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same promotion, placing low-risk hedged bets to meet wagering requirements, or coordinating with other players to systematically exploit promotional offers.

5.4 Changes to Promotions

99ltd reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Any wagering requirements already in progress at the time of a promotion's withdrawal will remain valid for their original expiry period unless 99ltd specifies otherwise.

6 Betting & Gaming Rules

6.1 Game Fairness

All casino games available on the 99ltd Platform utilise certified random number generators (RNGs). Game outcomes are determined independently of 99ltd. Slot game RTPs, live table house edges, and sports betting odds are set by the relevant game providers — Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Spribe, Microgaming, and others — and are not modified by 99ltd.

6.2 Sports Betting

Sports betting markets on 99ltd are provided in real time. Odds are subject to change before a bet is confirmed. Once a bet has been accepted and confirmed, it is binding. In the event of a technical error resulting in the incorrect display of odds at the time of bet placement, 99ltd reserves the right to void the affected bets and return the staked amount to the player's balance.

6.3 Void Bets

A bet may be declared void and the original stake returned to the player's balance in the following circumstances: the event is cancelled or abandoned before the relevant market is settled; the event is materially changed (such as a venue change in cricket that affects the outcome); or a clear and manifest error in odds occurred at the time of bet placement.

6.4 Dispute Resolution

In the event of a dispute regarding a game outcome, bet settlement, or account transaction, you must contact 99ltd support within seven (7) days of the event in question. Disputes raised after this period may not be considered. 99ltd's decision on disputes is final, subject to any rights you may have under applicable law.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 99ltd Platform. Engaging in prohibited conduct may result in immediate account suspension, forfeiture of balance, and where applicable, reporting to relevant authorities:

• Providing false, inaccurate, or misleading personal information during registration or verification.
• Attempting to access the Platform from a jurisdiction where online gambling is expressly prohibited by law.
• Using automated software, bots, scripts, or artificial intelligence to place bets or interact with the Platform in an automated manner.
• Colluding with other players to gain an unfair advantage in casino games or sports betting markets.
• Using the Platform to launder money or conduct any transaction related to illegal financial activity.
• Creating multiple Accounts for any purpose, including to circumvent a suspension or to claim multiple instances of the same promotion.
• Attempting to reverse-engineer, hack, or exploit vulnerabilities in the Platform's software or infrastructure.
• Engaging in any form of chargebacks or payment disputes that are not the result of genuine unauthorised use of your payment method.

8 Intellectual Property

All content on the 99ltd Platform — including but not limited to software, design, graphics, text, game assets, logos, and data — is the intellectual property of 99ltd or its licensed third-party providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only.

You must not reproduce, copy, distribute, republish, download, display, transmit, or otherwise exploit any content from the Platform without the prior written consent of 99ltd. Nothing in these Terms grants you any rights in the Platform's intellectual property beyond the limited access licence described above.

9 Privacy & Data

99ltd collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By creating an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may review the Privacy Policy at any time at 99ltd.io/privacy-policy.

99ltd uses industry-standard SSL encryption to protect all personal and financial data transmitted between your device and the Platform. Login sessions are managed with automatic timeout protocols to protect inactive accounts. 99ltd does not sell or share personal data with third parties except where required for payment processing, fraud prevention, identity verification, or compliance with applicable law.

10 Responsible Gaming

99ltd is committed to promoting responsible gambling practices among all players. The following tools are available to all registered players at no charge via the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit.
• Session Time Reminders: Configure automatic reminders to alert you when you have been playing for a specified period.
• Cooling-Off Period: Temporarily restrict access to your Account for a period of your choosing — from 24 hours up to 6 weeks.
• Self-Exclusion: Permanently or indefinitely close your Account. Once a self-exclusion is applied, it cannot be reversed for its full duration.

If you believe that your gambling is becoming a problem, we strongly encourage you to contact our support team at [email protected]. 99ltd enforces a strict 21+ age policy and will not knowingly permit underage individuals to use the Platform.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 99ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of funds, loss of data, or loss of opportunity.

99ltd does not guarantee the continuous, uninterrupted, or error-free availability of the Platform. Scheduled and emergency maintenance may temporarily affect access. 99ltd accepts no liability for losses arising from periods of Platform unavailability, network outages, or third-party service disruptions beyond its reasonable control.

Nothing in these Terms limits 99ltd's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited by applicable law.

12 Amendments & Termination

12.1 Amendments

99ltd reserves the right to amend these Terms & Conditions at any time. Material amendments will be communicated to registered players via the email address associated with their Account or by a notice displayed prominently on the Platform. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

12.2 Account Termination by Player

You may request the closure of your 99ltd Account at any time by contacting support at [email protected]. Prior to closure, any pending withdrawal requests will be processed in accordance with the standard withdrawal conditions set out in Section 4. Any bonus funds remaining in your balance at the time of closure will be forfeited.

12.3 Account Termination by 99ltd

99ltd reserves the right to suspend or permanently close any Account at its sole discretion, including where it determines that a player has breached these Terms, engaged in fraud or prohibited conduct, or where required to do so by applicable law or regulatory obligation. In the event of termination for cause, 99ltd reserves the right to withhold any balance pending investigation.

13 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws applicable to 99ltd as an offshore online gaming platform. Any disputes arising under or in connection with these Terms that cannot be resolved through the Platform's internal dispute resolution process shall be submitted to the exclusive jurisdiction of the competent courts of the applicable offshore jurisdiction.

Players accessing the Platform from Bangladesh acknowledge that 99ltd operates as an offshore platform and that it is their personal responsibility to ensure that their use of the Platform complies with all applicable laws within their local jurisdiction. 99ltd makes no warranty that the Platform is lawful to access in any specific country or territory.

14 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the 99ltd support team using the details below. All correspondence must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from within the 99ltd Platform
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

99ltd aims to respond to all written enquiries within 24 hours of receipt. For urgent matters such as suspected unauthorised account access or payment discrepancies, please use the live chat service for the fastest response.